Shipping Costs & Times

Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order.If your order has been shipped with DHL, our courier will make two delivery attempts. After the second failed attempt, the courier will contact you to arrange a new delivery date. Should this not be possible, your order will be returned to our warehouse.

Our warehouse is closed for these Holidays:

01 January
06 January
18 April
25 April
01 May
02 June
15 August
01 November
08 December
25 December
26 December

Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Shipping Fees:

Within Italy: Up to 129 Euros | Flat Rate / 10 Euros
From 130 Euros / Free of charge

Europe:
20 Euros

Extra EU:
United Kingdom, Norway, Switzerland
30 Euros

Usa / Canada:
30 Euros

Australia / New Zealand
40 Euros

Middle East:
52 Euros

If your country is not listed please email us to shop@ottica-isee.com for a quotation

Disclaimer:

1. We aim to ensure that you receive your parcel as soon as possible. However, from the moment of purchase, you as customer and/or recipient are responsible for the products received and the delivery details provided (always check that they are correct).

2. We do not accept any liability for any losses suffered by the customer or the recipient in terms of non-refundable shipping and/or additional costs for the delivery or replacement of the products.

3. If you receive an incorrect or damaged item, please contact us by phone or email within three days of receiving the order, preferably with a photograph of the package and its contents.

Please do not return products without first contacting us.

You may request a refund from the courier if the shipment is insured. The original shipping costs and customs duty for imports are not refundable. The same applies to the costs incurred when returning and insuring an item, unless otherwise agreed.

As noted in the “Terms & Conditions”, liability passes to the customer/recipient once the order is shipped.